Will programmatically changing agent state disconnect a call
If I run this (https://docs.aws.amazon.com/connect/latest/adminguide/automatic-logout.html) to log off all of our agents at the end of the day, will the change to the agent state disconnect an active call?
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You might want to try a couple different things, first of all, the article you mentioned only works for ccpv1 which has been deprecated already.
Offline and Logout is sperate. Setting an agent to OFFLINE does not log them out. Logging out an agent will set their agent status to OFFLINE in ccpv2. "Logout" is not an Agent Status. All of this is important regarding the login/logout report.
Agent Next Status api cannot log an agent out since logout is not a status. So to logout an agent, it has to be done at the browser level executing the URL, https://<instance>.my.connect.aws/logout Not even the Stream API has a REST API to do this and you cannot remotely do this as well in the real time report for agent.
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