Subject: URGENT ESCALATION - No Support response for a month

Hi,

I apologize for the concern the is has caused. I've made sure to share this with our teams for review.

Keep an eye on your case for updates.

- Sage A.

I understand your frustration with the response time on your support case. To add correspondence or check the status of your existing case, please visit the AWS Support Center at https://console.aws.amazon.com/support/. You can add updates there to provide any additional context or information that might help expedite resolution.

If you're experiencing delays that don't align with your current support plan, I'd recommend reviewing your AWS Support plan options. Different support plans offer varying response times and levels of access. For example, Business and Enterprise Support plans typically provide faster response times for production system issues compared to Basic or Developer support plans.

When adding correspondence to your case, be sure to clearly describe:

• The specific issue you're experiencing with your production environment
• Any error messages or symptoms you're seeing
• Steps you've already taken to troubleshoot
• The business impact of the issue

The support team will work to address your case based on the severity level and your support plan. Adding detailed information through the Support Center is the most effective way to ensure your case receives the attention it needs.