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I presume you can still hit the elastic IP address of your EC2 instance in a browser, e.g. http://12.34.56.78/ ?
If this all works, on the namecheap side you need to create an A-record whose value is the IP address of the EC2.
If you want to use SSL/TLS and connect over HTTPS, which I presume you will, you'll need to get a CA-signed certificate and configure that within Apache. Assuming you're just using EC2 (and not putting CloudFront or a load balancer in front of it) the best option might be Let's Encrypt https://docs.aws.amazon.com/linux/al2023/ug/SSL-on-amazon-linux-2023.html
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Thank you for many suggestions, Steve, they were very insightful! Now, my domain is suddenly working well, it needed more hours, I guess :)
Best, Neal
answered 14 days ago
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Thank you for your response and suggestions.
To clarify my current situation:
I would greatly appreciate any further insights or suggestions you might have. If the problem persists, I think the best course of action would be to contact AWS support for professional assistance. I can provide them with details of the current situation and the steps I have tried so far, and grant temporary access to the instance for troubleshooting purposes.
Thank you again for your help !!
The EC2 availability issue needs to be resolved first before you can progress the rest. You mention SSH won't work, have you tried EC2 Instance Connect or Systems Manager and do you get any more joy there?
If the instance is definitely unreachable, it looks like you're going to have to restart it and hopefully it comes up cleanly. As you've associated an Elastic IP it should be on the same IP address.
Setting up CloudWatch agent to collect more detailed system logs https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/Install-CloudWatch-Agent.html may help with root cause analysis should this happen again future.
You mention giving AWS Support access to your instance, that may be an option for you depending on the support plan you're on https://aws.amazon.com/premiumsupport/plans/
You may not actually be able to hand control to AWS, but you could get an engineer to be on a screen-share with you. Talk to your account manager (or TAM if you have one).