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Unable to see Transcript along with Call Recording within Amazon Connect

0

Hi Team
I have completed an end to end connectivity with Salesforce. I am able to receive inbound and make outbound calls using Service Console. I can also see "Contact Trace Record" and "AC Contact Channel Analytics" within Salesforce, including Transcription and Sentiment tags.

While I can see the Call Recording under the Contact Record within Amazon Connect, the Transcript is missing. Please let me know where to find it or how to get the Transcript along with Call Recording.

Thanks in advance for your help!

Edited by: SanM on Jun 17, 2020 4:00 AM

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
SanM
asked 4 years ago865 views
2 Answers
0

As standard this is not available, unless you have built it yourself or deployed Contact Lens

m66rus
answered 4 years ago
0

Thank you for the guidance, I will try after enabling Contact Lens.

SanM
answered 4 years ago

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