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Organization new member accounts still unusable after 24 hours keeps prompting for complete sign up

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I have an organization in AWS managed by account 019735371715 A day ago I created 2 member accounts within the same organization

***804
***753

Yesterday I couldn't use those accounts because it kept prompting for completing the sign up, but I understand the consolidated billing from the managing account 019735371715 should take care of this.

Today, 24 hours later, I am concerned I am still unable to use these accounts. I am encountering errors when trying to create resources (AWS Cloud Formation or Pulumi), and when accessing the UI console by switching user (i.e: assuming the role OrganizationAccountAccessRole) either I get 404 errors or I get prompted, again and again, to complete sign-up.

Is there any action I could attempt on my end? What options do I have to get this fixed?

Topics
Management & Governance
Tags
AWS OrganizationsAWS Account Management
Language
English
rePost-User-0190152
asked 10 months ago360 views
1 Answer
0
Accepted Answer

Hello.
Is it possible to access the AWS account itself?
For example, is the SSO permission set configured with the wrong policy?
https://docs.aws.amazon.com/singlesignon/latest/userguide/permissionsets.html
Is there any other possibility that the operation is being prevented by SCP or other means?

If the problem is related to your AWS account, you can open a case with AWS Support under "Account and billing".
One way is to check with AWS support.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

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EXPERT
Riku_Kobayashi
answered 10 months ago
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EXPERT
Gary Mclean
reviewed 10 months ago
  • Gary Mclean EXPERT
    10 months ago

    I’ve had this a couple of times. It starts working a day or 2 afterwards. However keep trying and as Riku says log a support ticket if it doesn’t resolve.

  • rePost-User-0190152
    10 months ago

    Yes, I can access the accounts, but once in the account I keep getting redirected to complete sign-up, so I can't view or create resources. I can keep clicking on "Complete your AWS registration" and then it tells me my AWS is complete, but once I tried to do something I get back to step 1.

    I have not configured any payment method in these member accounts, as I want to pay it all through the managing account (consolidated billing). I think that's the correct assumption, but let me know if not.

    It's been almost 48 hours. I am opening a ticket with Account support. Thanks!

  • Reynaldo Luevano
    a month ago

    How did you finally solve the issue?. Did you have to open a support ticket?

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