Reset root password of AWS account



we are trying to reset the password of an internal AWS account (AWSAccountID: ***************).

These are the instructions we have received:

When I try to follow the 2nd step, the following error appears:

 Password recovery failed
Password recovery is disabled for your AWS account root user. You need to re-enable this feature. If you're not an internal Amazon user, contact AWS Support. 

Can you help me to reset the password of this account?

Best regards,

Víctor Rodrigo.

asked a month ago174 views
1 Answer


Please steer away from sharing personal account details for security reasons.

You may contact support here for assistance with your account password:

Kind Regards.

answered a month ago
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reviewed a month ago

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