Account verification stuck after 5 days - CloudShell and Route 53 domain purchase blocked

Hi there,

I'm sorry to hear your account verification is still pending. I've located your case and shared the details internally. Our team will be in touch, keep an eye on your Support Center for updates.

- Rick N.

Multiple reports on re:Post "Route 53 Domain Registration Restricted on Root User Account - Cannot Register Domain | AWS re:Post" confirm the exact same pattern.

This aligns perfectly with the conclusion you reached during your investigation: that manual backend intervention by the account team is required. Although CloudShell and Route 53 domain purchasing are separate services, the most logical explanation is that they are being blocked simultaneously due to the same root cause, as both rely on a shared backend process that checks the account's verification status.

Recommended Action

Instead of creating multiple new cases, clearly request an escalation by replying to an existing case.

Account verification delays beyond the typical 24-hour window can occur, and certain AWS services like CloudShell may remain restricted until verification fully completes. Since you've already confirmed your payment method and account activation, and you're seeing this persist after 5 days, this does appear to require attention from the AWS account verification team.

Since you've already opened support cases, the best path forward is to add correspondence directly to your existing case through the AWS Support Center at https://console.aws.amazon.com/support/. In your update, clearly note that verification has exceeded 5 days and specify which services are affected (CloudShell, Route 53 domain registration). This helps ensure your case receives appropriate attention.

The verification process occasionally requires backend adjustments that only the AWS Accounts team can perform, so working through your support case is the most direct route to resolution.