how to implement holyday voicemail in amazon connect?

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how to implement holyday voicemail if customer is calling during holyday, offered leave a holyday voicemail using amazon connect?

asked 10 months ago576 views
1 Answer
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Accepted Answer

This is possible by setting the operation time.
However, this method can be used for simple holidays (e.g., only Saturdays and Sundays), but not for holidays that occur unexpectedly.
https://docs.aws.amazon.com/connect/latest/adminguide/set-hours-operation.html

In order to accommodate unexpected holidays, the calendar must be created using the Systems Manager Change Calendar.
From there, I think it would be possible to use Lambda or similar to determine whether the day on which the call is attached is a holiday or not.
https://docs.aws.amazon.com/systems-manager/latest/userguide/systems-manager-change-calendar.html

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answered 10 months ago
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