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Case **************** Unassigned 15 Days – New User Accidental Paid Plan Charges

-3

Case ID: *************** Submitted: May 10, 2026 Status: Unassigned for 15 days

I am a new AWS user and mistakenly subscribed to a paid plan, resulting in incorrect charges. This is a Free Tier / accidental billing dispute.

I am on Basic Support, no phone/chat access, and the case has been unassigned for 15 days. Please help escalate to the billing team for review and refund.

Edit: Removed case ID — Sage A.

Topics
Cloud Financial Management
Tags
Account SupportAWS Billing
Language
English
asked 16 days ago63 views
1 Answer
0

Hi,

Sorry for the concern this has caused. I see a reply was sent via your case. Check for this update in our Support Center: go.aws/support-center.

- Sage A.

AWS
EXPERT
answered 14 days ago

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