AWS Workspaces: Changing Compute Type corrupts Windows user profile "We can't sign into your account"

Question

Every time we change the "Computer Type" of an AWS Workspace, we get the Windows error "We can't sign into your account". Windows creates a temporary user profile, and all the previous settings and programs for that user are gone. Signing out and back in does not resolve the issue. We then have to do a rebuild to get it working again. This happens every time. Seems odd that we can't upgrade or downgrade a Workspace to Value, Standard, Performance, etc without starting over completely. Is this by design or is the Workspace just a bad setup to start with?

Matt-B · Answer

Hi There

Are there any GPO's that might be causing this?

Please take a look at[ this page](https://docs.aws.amazon.com/workspaces/latest/adminguide/group_policy.html) from the documentation with some caveats about using GPO's, specifically

`Disabling removable storage through Group Policy settings causes a login failure that results in users being logged in to temporary user profiles with no access to drive D.`

AWS Workspaces: Changing Compute Type corrupts Windows user profile "We can't sign into your account"

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