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Hello,
I'm sorry to hear about your challenge with using custom domain and a distribution. It sounds like you have a domain that is registered externally but have setup a Hosted Zone inside Lightsail.
- Have you confirmed that the ns records for the Lightsail Hosted Zone are setup with the original registrar, making the LS Hosted Zone the active/authoritative one? Lightsail provides guidance here: https://lightsail.aws.amazon.com/ls/docs/en_us/articles/lightsail-how-to-create-dns-entry
- Have you followed the guidance found in this "how to?" https://lightsail.aws.amazon.com/ls/docs/en_us/articles/amazon-lightsail-point-domain-to-distribution.
The creation of a CNAME record but then DNS checking and not seeing it makes it sound like the original registrar's hosted zone is still the active one. If that's the case, that is issue #1 above, and the linked guidance should help.
Please let us know if you remain blocked and we can try to assist further.
-Andy
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