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Hi Shree,
To make sure the official guide works, I just tried resetting my personal v1 deep lens according to the official guide and it worked. With that context in mind, can you share the following information?
- Are you following this guide in performing the factory reset?
2)Are you able to format the USB according to the guide? (i.e 2GB FAT32 partition and 27.88GB for NTFS partition)
3)The error which you encountered is it after you performed **Boot From File **step in the BIOS window?
If it's yes to all three. I suspect there might be an issue with the USB drive, you could try attempting the factory reset again with another USB. Do share the information and we can try providing more help from there.
answered 2 years ago
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Hi Vincent. Thanks for your response. I was able to resolve this issue. The answer to all the three questions is yes and I did try 4 different USB sticks and faced the same issue with all four. I finally used the memory card to do the factory reset by performing the same steps but with a memory card.
But now I am facing a new issue. After I register my deeplens, it good into an infinite loop for an upgrade. Here's what I did, 1) successfully registered the device - although the device registration was successful, I couldn't see any IP address on the console; 2) after registering I was asked to update my device (because without doing that I can't deploy any project), and after I do that it goes into an endless state of 'deployment in progress'. I tried factoring resetting and doing this step multiple times but ended up with the same outcome. Have you ever seen this issue?
Hi Shree, glad to know you're able to proceed a step further. Can i confirm if you're updating the device via the ubuntu terminal?
sudo apt-get update sudo apt-get install awscam sudo reboot
In addition, is your device showing online/offline in the console? Given your IP address cannot be seen, I would assume it's not online. If that's the case, you could jump into the ubuntu console and check if it has wifi connectivity. Typically if your device is online and registered, then it's IP address would be collected, regardless whether your device is updated.