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This can only be requested from the account itself in the SES console https://console.aws.amazon.com/ses/ of the region that you want to have SES removed from the Sandbox. Note SES is available in multiple regions - so ensure you request to have it removed from the same region as the one that you want to use.
Refer to the documentation here: https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html
If you have not received a response, please reach out to AWS Support at https://console.aws.amazon.com/support and ask for an update.
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