EC2 Dashboard shows Instance (running) unable to remote desktop reboot not working possibly shut down and restart stil unable to remote desktop.

Question

US West (N. California) us-west-1
t2.micro running MS Server has been running for years with occasional reboots no problems
no changes have been made to public network settings
no software or OS updates have been applied since the last successful login.

EC2 Dashboard shows Instance (running)1
Instances > Instances shows instance as running (green) and 2/2 checks passed (green)
but cannot remote desktop connect
cannot remote into server using installed 3rd party remote app

have restarted via reboot shows as rebooted instantly in green banner which is wrong? reboots are not instant?
stopping instance works shows instance as stopped in dashboard and restarts shows instance as running (green) and 2/2 checks passed (green)  but still unable to connect RDP or 3rd party remote app.
No idea what to do next.  Is there any fault with us-west-1 at the moment?

Riku_Kobayashi · Answer

Hello.

There doesn't seem to be anything wrong with it now.  
It seems like there was a temporary issue, but that seems to have been resolved.  
https://health.aws.amazon.com/health/status  
![a](/media/postImages/original/IMNxX93gsaSg6U9uZmlZe0aA)

If you are still unable to connect, please troubleshoot using the steps in the document below.  
https://docs.aws.amazon.com/AWSEC2/latest/WindowsGuide/troubleshoot-connect-windows-instance.html#Troubleshooting-Remote-Desktop-Connection-issues-using-AWS-Systems-Manager

By the way, is the IP address of the EC2 you are connecting to correct?  
On rare occasions, I see people who are unable to connect because they have typed the wrong information.

Morbs · Answer

Hi 
public Ip address has not changed
running the above gives this output
 		
assertInstanceIsWindows	aws:assertAwsResourceProperty  Success
assertInstanceIsManagedInstance	aws:assertAwsResourceProperty  Fail
branchOnAllowOffline	aws:branch  Success

all others show as pending
before replying please be aware I have no/little AWS/IT Experience I am a super noob so baby steps please.

Thanks 
Z

EC2 Dashboard shows Instance (running) unable to remote desktop reboot not working possibly shut down and restart stil unable to remote desktop.

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