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Account Signup Blocked (Error 880104) – Escalation Request for Case ***************

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Hello AWS re:Post Community & Support Team,

Our corporate account registration is completely blocked due to Payment Verification Error 880104.

We opened support Case ID: *************** over a week ago, but we have not received any response or status updates.

Today, we replied to the case and attached our official bank statement explaining the internal discrepancy: our registered headquarters is located at Ataköy Towers, but the corporate card's billing address was registered under our executive's address, which triggered an automated AVS mismatch and quarantine flag.

Since our entire company infrastructure rollout is currently on hold, could an AWS Support Moderator please escalate Case ID: 178854158700299 internally to the Billing/Accounts team to review the uploaded bank verification documents and lift the quarantine?

Thank you for your assistance.

Edit: Removed case ID — Roman Z.

3 Answers
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I understand how frustrating it is to have your account registration blocked, especially when it's holding up your company's infrastructure rollout. Payment verification issues like Error 880104 can occur when there's a mismatch between billing information, such as the address verification scenario you've described.

The best way to get your situation resolved is to continue working through the AWS Support Center at https://console.aws.amazon.com/support/. You can add additional correspondence to your existing case with any new information or documentation that might help clarify the address discrepancy you mentioned.

For account and billing verification issues, the support team handling your case will need to review the documentation you've provided. These types of verification processes can take some time as they involve security and compliance checks.

If you haven't received a response within the expected timeframe for your support plan, you may also want to review your AWS Support plan options, as different plans offer different response time commitments. Premium Support plans, for example, provide faster response times for urgent business-impacting issues.

While I can't directly intervene in your specific case, the support team working on your case will have access to all the documentation you've uploaded and will be working to resolve the verification issue as quickly as possible.

answered a month ago

AWS
MODERATOR

reviewed a month ago

EXPERT

reviewed a month ago

0

Hi there.

I apologize for the delay in case assistance.

Your case is with the correct team and will be addressed in the order received. Once our Support team completes their review, correspondence will be shared via our Support Center: http://go.aws/support-center.

— Roman Z.

AWS
MODERATOR

answered a month ago

EXPERT

reviewed a month ago

0

did you get your problem solved ?

answered 6 days ago

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