Unable to renew Cisco Router Contract from Marketplace

It looks like this product is End of sale and this version is removed from marketplace and is no longer available to the customers. This could be the reason for the error. https://aws.amazon.com/marketplace/pp/prodview-b75wijpubtr3k

The error message "We were unable to process your request" typically indicates that there was an issue with the processing of the request made by the customer. This could be due to various reasons, such as:

Temporary service outage: Sometimes, AWS Marketplace or the underlying services may experience temporary outages or disruptions, which can prevent requests from being processed successfully.

Payment or billing issues: The error could be related to payment or billing issues, such as an expired payment method or insufficient funds.

Technical issues: There could be technical issues with the AWS Marketplace platform or the Cisco Cloud Services Router product listing that are causing the request to fail.

Also it might be that particular selection version has been removed and is no longer available to new customers.