AWS Marketplace Support Case Pending for Nearly a Month Without Response

Question

Hello AWS Community,

I would like to ask for assistance regarding an AWS Marketplace support case that has not received any response for almost a month.

Support Case: 00886976
Opened: May 19, 2026

Issue:
Several "Update product visibility" requests were rejected with the status AUDIT_ERROR

The Long Description, Short Description, and Support Information fields appear to be correctly populated. These products were also previously published in AWS Marketplace with the same content and without any issues.

I opened a support case requesting clarification about the audit errors and submitted new republishing requests, but despite the stated response timeframe, no update has been received for nearly a month.

Could someone from the AWS Marketplace team please review case 00886976 or advise how to escalate it?

Thank you for your help.

Best regards,
Alexey Lavrenov

AWS Support - Roman · Answer

Hi there,

I apologize for the delayed response.

Your concern has been noted internally, and our team is aware of your outreach. Continue monitoring your case for an update.

— Roman Z.

Aleksei · Answer

The issue is not the AUDIT_ERROR itself, but the lack of any response from AWS Marketplace Support regarding case 00886976.

The case was opened on May 19, 2026, and the stated response time of 3–5 business days has long passed. We have already followed up by email but have not received any update from a support engineer.

Could someone from the AWS Marketplace team please review or escalate this case and provide a status update?

Thank you.

AWS Marketplace Support Case Pending for Nearly a Month Without Response

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