How to start my instance from lightsail?

0
  1. I updated my instance server then shutdown it.
  2. after shutdowned, I go to lightsail to open the instance manager, then press to start but I give the error: There might be a problem. It looks like you aren't authorized.

If you’re a new user to Lightsail, try again in a few minutes.

If the problem persists we may need to adjust your account. Contact AWS support for assistance.

  1. I checked my account and it works properly, then I bought support service to contact to amazon then I opened 2 tickets there to show my problem to support team. (some days ago)
  2. To the present, my tickets are in status: "Unassigned"
  3. then I have a big question: what is next step to make my instance started?
Le V Du
asked 9 months ago204 views
2 Answers
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Hello.
I think you are doing the right thing.
In the meantime, I think we need to wait until we hear from AWS support.
https://repost.aws/knowledge-center/authorized-lightsail

Just to be sure, is the IAM user you are using allowed to operate Lightsail?
For example, the following policy allows full access to Lightsail.

{
    "Version": "2012-10-17",
    "Statement": [
        {
            "Effect": "Allow",
            "Action": [
                "lightsail:*"
            ],
            "Resource": "*"
        }
    ]
}
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EXPERT
answered 9 months ago
  • Thanks for the reply. If you are operating using the root user, you should have permission. So I think it is best to wait for an answer from AWS support for now.

0

I'm using root user to create and manage instances

Le V Du
answered 9 months ago

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