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Hello,
I understand that you are requesting for production access for your SES Account. You have raised a request through the support case '10128453131'.
Requests pertaining to moving SES Accounts out of sandbox, and granting with production access/Limit Increase are handled by the 'SES Limit Increase' Team. This is a different team to AWS Premium Support and this is a team dedicated to handle requests such as - increasing sending limits, lifting sandbox restrictions, granting production access, etc.
From our (Premium Support) side, we are able to assist with any technical queries related to the SES service; but granting/denying production access for SES Accounts is solely based on the decision of the SES limit Increase team, and we don't have the ability to influence that decision, and/or grant production access for SES Accounts from our side.
So, if you would still like to obtain production access for your SES Account, then I would encourage continue working with the SES Limit Increase team. You could reply back on the Case ID 10128453131 and request for a re-review of your production access request. Or, you can also submit a new production access request - https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html
However, please note it is possible that the SES Limit Increase Team may or may not be able to provide further information/update regarding your request to move your SES Account out of sandbox and grant production access.
Nope.
They never ever reply. All we have is a bot answer. There is no re-view , there is no "re-investigation" for SES team...
If you add more additional information to the case, it appers to be " RE-Opened " for 2 mins, then the case will be " SOLVED " without nothing.
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The cases I have opened are closed without any response.