Question:
What is the standard escalation path when a Root Account Recovery case remains in "Unassigned" status for over five weeks?
Details:
I am currently unable to access my AWS account as I cannot verify the root email address associated with it. I initiated a recovery case via the [Amazon Q] AWS Account Root Email Recovery Assistance workflow 38 days ago. However, the case status has remained "Unassigned" since it was opened.
Prior Research & Steps Taken:
Verified the account's existence via a successful payment transaction on March 5, 2026.
Searched all accessible email archives for the initial AWS registration/verification messages.
Attempted to use the "Forgot Password" tool with suspected email addresses.
Monitored the Support Center daily for updates on the existing Case ID.
I have the payment method and billing address available to verify ownership but am unable to provide these details as the ticket has not yet been picked up by an agent.
could you please help me with my unassigned case for 1 month? On May 1st, I created a case explaining that my QuickSight account had unexpectedly incurred over $500 in charges during March and April, and I requested a refund. In May, another $400+ was charged. However, since I created the case, no one has responded to my issue. I have tried posting on the forum, creating additional cases, and following up on the progress—yet no one has replied