Amazon Connect Call-Logs and Get Metric Data Error

Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant fields. My aim is to accomplish this using PHP.

Also I'm encountering an error while attempting to fetch Metric Data via API call, this error will be displayed: "AccessDeniedException (client): User: -----:user/---is not authorized to perform: connect on resource: with an explicit deny" . How to get authorized from the admin account? Any insights or potential solutions to resolve this issue would be greatly appreciated.