AWS account suspended for identity verification, documents submitted on September 8, no response

I understand how concerning it is to have your account on hold, especially when it affects production infrastructure. Account verification reviews are handled by a specialized team that works through submissions in the order they're received. While I cannot directly escalate your case or provide specific timelines, here's what you should do:

Continue monitoring your existing case in the AWS Support Center at https://console.aws.amazon.com/support/. You can add correspondence there to check on the status or provide any additional information the verification team might need. Make sure to check both your email and the Support Center regularly for any requests from the team.

The verification process can take time as the team carefully reviews all submitted documentation to ensure account security. If you haven't heard back and it's been several business days, adding a note to your existing case asking for a status update is appropriate.

If you need faster response times for future support needs, you may want to review your AWS Support plan options, as higher-tier plans offer quicker response times for various issue types.

The verification team will reach out through your case if they need any additional documentation or information. In the meantime, ensure that the contact information on your account is current so you don't miss any communications.