AWS Account Suspended Despite Completing Verification Before Suspension – Production Down

Question

Hello AWS Community,

We are seeking guidance regarding an urgent account verification issue.

Our AWS account was suspended last Saturday due to verification requirements. However, we had already submitted all the requested verification documents before the suspension occurred.

Since then, we have:

Responded to all verification requests.
Updated our AWS Support case multiple times.
Waited several days without receiving any meaningful update or resolution.

Unfortunately, our production workloads are currently unavailable, which has caused significant business disruption. We also had a live webinar scheduled to demonstrate AWS services, but we were unable to conduct the demonstration because our AWS account remained suspended.

Could anyone please advise:

Is there any way to request an expedited review by the AWS Account Verification team?
Has anyone experienced a similar delay after submitting all required verification documents?
Are there any official escalation channels beyond the existing support case and the AWS India Grievance Officer?

We fully understand AWS's need to perform security and identity verification, but we are looking for guidance on how to have our case reviewed as quickly as possible, given the ongoing production impact.

Any advice or recommendations would be greatly appreciated.

Thank you.

AWS Support - Doug · Answer

Hello,

Sorry to hear about the frustration regarding your account. Cases are handled in the order in which they are received.

I'd encourage you to continue to monitor your case for further updates.

— Doug S.

AWS Support - Sage · Answer

Hi,

I apologize for the concern this has caused. We're unable to share details related to cases or accounts through this platform. We're always looking for ways to improve, you can share any feedback or concerns you may have by replying to your case for our team's review.

\- Sage A.

Zoftcares · Answer

See below email and after 6 days reactivated the account. Still i could not understand the reason for suspending the account even submitted documents before suspension !! also now used to check SPAM folder because last document request email was landed in SPAM

---------------------------

Dear AWS Customer,

You might have received a recent request for verification documents from Amazon Web Services (AWS). We no longer require the verification documents, so you can disregard the request. If you have questions, then contact us through the Support Center: (please click here)

Sincerely,
Amazon Web Services

AWS Account Suspended Despite Completing Verification Before Suspension – Production Down

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