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Account verification support

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Hi AWS community, My personal AWS account is restricted due to verification issues. I have submitted a support ticket, which has now been unassigned for over 4 weeks. Is this expected? Is there anything I can do to speed up my account verification?

1 Answer
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I understand how frustrating it can be to have your account restricted for an extended period. While I don't have specific information about typical verification timelines, I can offer some guidance on next steps.

Since you already have an open support case, the best course of action is to add a follow-up correspondence through the AWS Support Center at https://console.aws.amazon.com/support/. This will help ensure your case receives attention and you can provide any additional information that might be needed to complete the verification process.

If you're experiencing delays, you may also want to review your AWS Support plan options, as different support tiers offer different response time commitments. Basic Support (which is free) has more limited support channels, while paid support plans like Developer, Business, or Enterprise Support provide faster response times and additional support options.

When you add correspondence to your existing case, make sure to include any requested documentation or information that might help expedite the verification process. Account verification can sometimes require specific documentation, and providing complete information upfront can help move things along more quickly.

answered a month ago

EXPERT

reviewed a month ago

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