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Bedrock Claude Model Access Request Failure

0

Hi, During posting model access in bedrock model service I encountered this error message:

  • Claude 3 Sonnet - This offer is not available to accept in this country, or it is not targeted to the caller account
  • Claude 3 Haiku - This offer is not available to accept in this country, or it is not targeted to the caller account
  • Claude - This offer is not available to accept in this country, or it is not targeted to the caller account
  • Claude Instant - This offer is not available to accept in this country, or it is not targeted to the caller account

I tried to solve it with this post (https://repost.aws/zh-Hans/questions/QU62QniWonSP6nOngx_XHrrg/amazon-bedrock-claude-2-can-t-be-used). These procedures do not work:

  • I use root account.
  • The region is us-east-1.
  • I tried to request access for other models (e.g. Titan Embeddings G1 - Text, Llama 2 Chat 70B) and the access request returned successfully.
  • Retry does not work.

Is there any idea why it happens?

  • alex
    8 months ago

    hi，same problem, any solution?

Topics
Machine Learning & AIGenerative AI on AWS
Tags
Amazon Bedrock
Language
English
Yiyuan
asked 8 months ago1.6K views
1 Answer
2
Accepted Answer

Hello.

Is your AWS account contracted in China?
I did a little research and it seems that Claude etc. cannot be used in China.
Therefore, Claude may not be enabled even through Amazon Bedrock.
https://www.reddit.com/r/China/comments/1b3k720/why_major_gen_ai_services_such_as_gemini_claude/ https://www.swiftask.ai/blog/access-claude-21-from-china

This could be an issue with your AWS account, so I recommend opening a case with AWS Support under "Account and billing".
Inquiries under "Account and billing" can be made free of charge.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

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EXPERT
Riku_Kobayashi
answered 8 months ago
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EXPERT
Oleksii Bebych
reviewed 6 months ago
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EXPERT
Didier_Durand
reviewed 8 months ago
  • Yiyuan
    8 months ago

    I greatly appreciate the valuable solutions provided for my post. I opened a case with AWS Support and get replied that THERE IS RESTRICTIONS ON AWS ACCOUNT on bedrock service (i.e. Some of the base models on Bedrock are only available in specific regions). Thanks for your generous help.

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