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AWS not responding within 72 hours on Production Access case

0

Hi everyone, Has anyone had experience with AWS not responding within 24 hours on SES: Production Access case? Do you have suggestions on what to do in such a case? In case the AWS team sees this question, the number of my case is .XXXXXXXX Please help.

*Edit: Removed case ID — Aimee K.

Topics
ComputeManagement & GovernanceFront-End Web & MobileBusiness Applications
Tags
High Performance ComputeAWS Management ConsoleAmazon Simple Email ServiceAWS Account Management
Language
English
Rey
asked 8 months ago291 views
1 Answer
0

Hello,

In case the AWS Support team does not provide an initial response to your request within 24 hours, depending on your support plan, you can take the following actions :

  • In case you do not have a Technical Support plan, you can initiate a call/chat with the AWS Accounts and Billing team and request assistance on this issue, as well as escalate if required.

  • If you have a Business/Enterprise Technical Support plan, you can initiate a chat/call with the AWS Technical Support (Premium Support) team, or create a technical case asking for help with this issue if you have a Developer Technical Support plan. Although the Premium Support team does not handle Production Access requests, they can help you in getting your Production Access request addressed on best effort. [ https://aws.amazon.com/premiumsupport/ ]

AWS
SUPPORT ENGINEER
Ruhisar_T
answered 8 months ago
profile pictureAWS
EXPERT
Jose Guay
reviewed 8 months ago

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