Urgent - Help need to correct my name for AWS exam.


My name appears correctly on the AWS certification account; however, after booking the exam, my account name in the Pearson Vue system is incorrect. I contacted Pearson Vue, and they have stated that the correction can only be made by AWS.

The following are my Candidate ID and Registration ID:

Candidate ID: AWS******** Registration ID: *********

In my AWS account, my name is listed as follows:

First Name: Ileperuma Arachchige Kasun Weranga Last Name: Gunathilake

However, in Pearson Vue, my name is registered as: First Name: Ileperuma Arachchige Kasun Wer Last Name: Gunathilake

I submitted a ticket using the following URL: https://support.aws.amazon.com/#/contacts/aws-training, and my case number is CASE **************. While AWS has reached out to me via email, the issue persists, as my name in Pearson Vue has not been corrected. I have reiterated multiple times that the issue lies with the Pearson Vue account name in AWS, and I need AWS support to address it. Pearson Vue insists that only AWS can make the correction.

I feel helpless at the moment, as neither AWS nor Pearson Vue is taking responsibility to correct my name. I have an exam scheduled for January 19th, and I have been attempting to resolve this issue for the past three days, but it remains unresolved.

Your assistance in promptly resolving this issue is greatly appreciated, especially as my exam dates are approaching.

*Edit: Removed Candidate ID, Registration ID and case ID.

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2 Answers

Hello Kasun,

I'm very sorry to hear this is happening. We have limited insight into the Training & Certification systems, so the best option is to continue to work with our T&C Support team via your case. I have passed along your concerns to the team handling your case. Please be sure to check your support case or email for the most recent correspondence from our Support team.

— Brian D.

profile pictureAWS
answered 4 months ago
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reviewed 4 months ago

Hi Brian,

Thank you for your support. Waiting for a positive response from the Support team.

Thanks, Kasun.

answered 4 months ago

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