Account stuck in "incomplete" status for 5+ days — phone & payment verification failing, no resolution from Support

I understand how frustrating it is to have your account activation delayed, especially when you're eager to start using AWS services. Let me address what's happening and how to move forward.

The symptoms you're describing—phone verification failures and payment authorization issues that prevent you from updating your information—typically indicate that your account has been flagged during the automated verification process. This is a security measure designed to protect both you and AWS, but I recognize it creates a significant barrier when you're trying to get started.

For account activation issues like yours, the AWS Support team needs to manually review and resolve the situation. Since you've already opened a support case, that's the correct path forward. The team handling account activation cases has access to internal tools and account details that allow them to investigate the specific blocks on your account and work toward resolution.

To help move your case forward, I'd recommend adding detailed correspondence directly through the AWS Support Center at https://console.aws.amazon.com/support/. In your update, include: the exact error messages you're seeing, confirmation that your payment method works with other international services, the browsers and devices you've tested, and any other relevant details. The more context you provide, the better equipped the team will be to resolve this efficiently.

I know waiting is difficult when you can't access services, but the support case you've opened is the appropriate channel for resolution. Continue monitoring that case for updates from the team.

Hi there,

I'm sorry to hear about this frustrating experience.

I've taken a look into your case & I can see that it has an update from our Support team.

In order to get this resolved, continue communicating directly through your open support case.

— Aimee K.