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How to contact AWS Support to unlock an EIP from my account.

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I am attempting to release an EIP from my account. The reverse DNS record has been previously removed. I am getting a message that it cannot be released as it is locked to my account and to contact AWS Support to have it unlocked. My question is simply "How do I contact AWS support without initially having to pay for a support plan"

Regards,

David Anderson UK

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Support Case
Language
English
D_J_Anderson
asked 2 months ago138 views
1 Answer
1

Hello.

Inquiries under "Account and billing" can be made free of charge.
This issue must be a problem with your AWS account, so please open a case under "Account and billing" and contact AWS Support.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

By the way, in the case of EC2 ElasticIP, I think you can cancel the rDNS settings by following the steps in the document below.
https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/elastic-ip-addresses-eip.html#Using_Elastic_Addressing_Reverse_DNS

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EXPERT
Riku_Kobayashi
answered 2 months ago

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