Problem Description
I'm trying to create a new AWS account from Venezuela but I'm stuck at the phone verification step. When I click "Send SMS" (paso 4 de 5), the system shows a generic error message: "Se ha producido un error al procesar la solicitud. Vuelva a intentarlo."
Error Details
From browser console, I can see:
What I've Tried
- ✅ Different browsers (Chrome, Firefox, Edge)
- ✅ Incognito/Private mode
- ✅ Cleared cache and cookies
- ✅ Disabled ad blockers and extensions
- ✅ Waited 72+ hours between attempts
- ✅ Verified phone number can receive international SMS
- ✅ Tried multiple times over several days
Account Details
- Country: Venezuela (+58)
- Phone: +58 424-*** (mobile number)
- Operator: [Movistar/Digitel/Movilnet - especifica cuál]
- Email: infra@flenryk.dev
Additional Context
- No voice call option is available in the UI
- According to AWS documentation, Venezuela requires "local address" for voice calls
- I contacted AWS Support but received no response
- The same number works for other services (WhatsApp, Telegram, etc.)
Questions
- Is there a known issue with phone verification for Venezuelan numbers (+58)?
- Can AWS enable voice call verification for my number?
- Is there a way to manually verify the account through support?
- Are there regional restrictions for Venezuela that I'm not aware of?
Browser/Environment
- Browser: [Chrome/Firefox/Edge - especifica]
- OS: [Windows/Mac/Linux - especifica]
- Network: [WiFi/Mobile data - especifica]
Any help would be greatly appreciated. I need to activate my account for development work.
Thank you!