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Problem transferring a domain to Route 53

0

I'm failing to transfer a domain I own to Route 53. I've set up a zone file for it and I'm going through the transfer process. I add the domain to my basket and configure it to use Amazon's DNS servers.

But when I confirm the order, I almost immediately get this email:

[Action required] We couldn't transfer 127people.com to Amazon Route 53

Dear AWS customer,

We recently received an online request from your AWS account to transfer the following domain name:

127people.com

We weren't able to transfer the domain name. This is because:

We can't finish transferring your domain. Contact AWS Support at https://console.aws.amazon.com/support/home#/ for further information. We apologize for the inconvenience. For more information, contact Amazon Web Services Customer Support.

Regards, Amazon Route 53

As I said, this email arrives almost instantly - before any emails have been sent to the domain owner (which is me) to confirm the transfer.

The domain is unlocked, I've turned off contact privacy and I have regenerated the transfer code, so I can be sure it's the correct one.

I haven't contacted support as I have a basic plan and can't create technical support tickets.

I know I've done this successfully before with another domain, but I can't work out what's different this time.

Topics
Networking & Content Delivery
Tags
Amazon Route 53
Language
English
davorg
asked 3 months ago67 views
2 Answers
0

Have a look at this doc for the procedure to transfer a domain to Route53 especially step 3: https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-transfer-to-route-53.html#domain-transfer-to-route-53-transfer-dns

AWS
VM
answered 3 months ago
  • davorg 3 months ago

    Thanks for trying, but I had already been through all of that several times.

    I'm talking to support now and it seems my account had been locked from transferring domains - for reasons I have yet to get to the bottom of.

  • VM 3 months ago

    Thanks for the update. Let us know once you hear back from Support.

0

You can still open case with account and billing team and they should be able to forward your query to technical team.

Muhammad
answered 3 months ago
  • davorg 3 months ago

    Thanks. It really wasn't clear (to me, at least) that this was the case. I've opened a ticket and I'm just about to test if it's been fixed.

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