Amazon SES Production Access Request Pending for Several Days After Providing Requested Information

Hello.

Is there any additional action required from our side?

Based on what you've shared, it seems that use cases and other details are explained, so I don't think there's any other information you need to provide.

Is there another way to escalate or follow up on the Production Access review?

If you have already requested production access to Amazon SES, you will have to wait for their response.

Is it normal for a Production Access request to remain pending for several days after responding to AWS questions?

There have been other users in the past who, like you, took a long time to receive a response from AWS.
It may not be common, but the review process for production access to Amazon SES might be taking a long time.
https://repost.aws/ja/questions/QUFYm1Qc_XQXevVhsUXcyzcQ/follow-up-on-production-access-request-for-amazon-ses-case-id-175039455400849

Based on your situation, here's guidance for your Amazon SES Production Access request:

Regarding the Review Timeline: Yes, it is normal for Production Access requests to take time after you've provided additional information. AWS reviews each request carefully to ensure compliance with email sending best practices and to protect the reputation of the SES service. The review process can take several business days, and in some cases longer, depending on the complexity of your use case and the volume of requests being processed.

Recommended Actions:

1. Continue monitoring your support case - Since your case shows "Customer action completed," the AWS team is likely reviewing your responses. You should receive updates through the same support case.

2. Follow up on your existing support case - If it has been more than 5-7 business days without a response, you can add a follow-up message to your existing support case asking for a status update. This is the appropriate channel for escalation rather than creating a new request.

3. Ensure completeness of your response - Review the information you provided to confirm you addressed all questions thoroughly, including:

• Detailed description of your email sending use case
• How you obtain and manage recipient consent
• Your process for handling bounces and complaints
• Expected sending volume and patterns
• How you comply with email sending best practices

What to Expect: Once approved, you'll receive notification through your support case, and your account will be moved out of the sandbox. Your sending limits will be adjusted, though you may start with lower limits that can be increased over time based on your sending reputation.

Important Note: While waiting, you can continue testing in sandbox mode with verified email addresses. This ensures your integration is fully functional before production access is granted.

If you haven't received any response after a reasonable period (typically 7-10 business days), responding to your existing support case with a polite status inquiry is appropriate and will not negatively impact your request.