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If you're having trouble signing in to the Amazon Q Business browser extension, here are some steps you can try:
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First, try having a conversation on your Amazon Q web experience before attempting to use the browser extension again. This sometimes resolves login issues with the extension.
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If you're being asked for a URL that you don't have, this might indicate that you need to check your subscription status or access permissions. Your subscription might be inactive or you might not have the proper permissions set up.
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Contact your Amazon Q administrator or IT department for assistance. They can verify:
- That your user account has an active subscription to Amazon Q Business
- That you've been properly added to the appropriate groups in AWS IAM Identity Center
- That the necessary permissions have been configured for your access
- If you previously had access and it suddenly stopped working, your subscription status might have changed or there might be configuration issues that your administrator needs to address.
Login issues are often related to subscription status or permissions that need to be configured by your administrator, so reaching out to your IT team is the best next step.
Sources
Troubleshooting the Amazon Q Business browser extension - Amazon Q Business
Resolve Amazon Q Business 403 permissions error | AWS re:Post
