Hello, my account was flagged for a risk intrusion on February 5, 2026, due to network reasons. I received an email alert and promptly logged into my account to respond. According to the case requirements, I checked all areas and found no relevant traces. I deleted EC2 resources in Ohio and Oregon, including security groups, key pairs, and snapshots. At the same time, to cooperate, I deleted S3 cloud storage that I had created earlier and checked CloudTrail, finding no unauthorized login IPs. I also checked the billing and found no abnormal charges. I have enabled multi-factor authentication (MFA) on my account, confirmed IAM user authorizations, deleted previously created policies and roles, and reset my account password. I also changed my Gmail address to protect my account from being compromised. However, it has been 10 days since I started handling this case, and there has been no timely response or reply, which makes me very anxious. I am the CEO of HCSS and hope you can help me. I would like the security team to accelerate the review process and complete the current case as soon as possible. I have been using this account since I registered in 2013 until now, and this is the first time a risk has occurred due to network environment issues. All required actions have been taken, but your security team has not responded promptly to lift the security restrictions on my account, which has made me very angry.
