ACCOUNT SUSPENSION 48HOURS AFTER PAYMENT NO REINSTATING

I understand your frustration with your AWS account remaining suspended even after making a payment 48 hours ago. This situation is not uncommon, but it can be very stressful, especially when you have important services affected.

When an AWS account is suspended due to non-payment, making the payment is the first step, but it doesn't automatically reactivate the account. Account reactivation requires manual intervention from the AWS Support team, which can take time.

Here are some steps you can take to address this situation:

1. Ensure you've opened your support cases under the "Account and billing" category, which is available even for suspended accounts.

2. In your support case, clearly explain that you've made the payment 48 hours ago and provide any relevant payment confirmation details or transaction IDs to help AWS verify your payment.

3. Check all email addresses associated with your AWS account, including spam folders, for any communications from AWS that might require additional information or verification.

4. Make sure all your contact information in the AWS account is up-to-date so AWS can reach you if needed.

5. If you have an AWS Account Manager or are working with an AWS Partner, consider reaching out to them for assistance in escalating the issue internally.

6. Update your existing support case to emphasize the business impact and critical nature of your services being affected, which might help prioritize your case.

While the waiting period is frustrating, continuing to engage with AWS Support through your open cases is still the primary channel for resolving this issue. Be persistent but patient, and don't hesitate to request updates if you haven't received a response within a reasonable timeframe.

For future reference, to avoid similar situations, it's advisable to keep payment methods up to date and closely monitor billing notifications.
Sources
AWS Account Suspension Persists Despite Payment Clearance – How to Escalate? | AWS re:Post
Account suspended for 120 hours after payment made | AWS re:Post
More than 26 hrs i paid the outstanding, account is still suspended and no reply to the case. | AWS re:Post

My account has been suspended, I am not able to even access the console. If I can login to my account, I can pay the bill.