Skip to content
By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post
About re:Post

How do I confirm cancellation of the Amazon Pinpoint Deliverability Dashboard ?

0

The End User Messaging service recently appeared in Cost Explorer with the estimated monthly cost of $1250. I tried to speak to the billing support, but they were unable to provide me with a workable solution to cancel this service that I did not subscribe to. They explained to me that the charge is related to the subscription to the Pinpoint Deliverability Dashboard (SAE1-Deliverability-Subscription) in the South America region, but Pinpoint is not avaliable in this region and I did not find any apps configured in any region. After a few days they closed the task by directing me to register a question here.

I believe I found the solution through the script below that I ran on CloudShell, but I'm not sure and I would like help confirming that the subscription was actually canceled.

aws pinpoint-email put-deliverability-dashboard-option --no-dashboard-enabled --region sa-east-1

Note: I need to prevent the charge from also appearing on the next invoice

Topics
Management & GovernanceFront-End Web & MobileCloud Financial ManagementBusiness Applications
Tags
AWS End User MessagingAmazon PinpointAmazon Simple Email ServiceAWS Management ConsoleAWS Billing
Language
English
asked 2 months ago95 views
4 Answers
7

Take this:

1: Confirm Dashboard Is Disabled Run this command to verify the current status of the dashboard:

aws pinpoint-email get-deliverability-dashboard-options --region sa-east-1

You should see output like:

{
  "DashboardEnabled": false,
  "SubscriptionExpiryDate": "..."
}

• If DashboardEnabled is false, the dashboard is disabled. • If SubscriptionExpiryDate is present, it means the subscription is still active until that date, but won’t renew.

2: Check Billing and Cost Explorer • Go to AWS Cost Explorer and filter by service: End User Messaging. • Check if the forecasted charges for next month include the dashboard. • If the charge disappears after disabling, you're in the clear.

3: Set Up Billing Alerts To avoid surprise charges in the future:

  1. Go to AWS Budgets.
  2. Create a monthly budget for End User Messaging.
  3. Set an alert threshold (e.g., $10) and email notification.
EXPERT
answered 2 months ago
  • Leandro Anjos
    2 months ago

    Thank you very much for your response.

    The command displays the following response, but Cost Explorer still continues to provision the increased cost for the month of October.

    { "DashboardEnabled": false, "SubscriptionExpiryDate": "2025-09-30T23:59:59+00:00", "AccountStatus": "PENDING_EXPIRATION", "ActiveSubscribedDomains": [], "PendingExpirationSubscribedDomains": [] }

    Note: I ran the disable command 30 hours ago

0

Hi there,

Sorry to hear about your billing issue.

Please reach out to our Support team for some assistance with this, they can take a look and provide some guidance for you.

-Reece W.

AWS
MODERATOR
answered 2 months ago
  • Leandro Anjos
    2 months ago

    Hi.

    Thanks for the answer, but I've been trying to do this for 8 days.

    The billing team forwarded the ticket to the support team for investigation, but they closed the case advising that I should subscribe to premium support, as I couldn't find the options they gave me to unsubscribe through the Web Console interface (Pinpoint service is not availible in South America region).

    They said: Use the forum, the documentation, or subscribe to paid support (3% on the value of an extremely expensive service that I did not hire).

    I'm trying to believe it was a miscommunication, so I opened a new ticket and have been waiting for a response for 3 days.

    Note: The AI ​​agent agrees that the evidence points to an AWS failure, but I can't reach a human agent to resolve the situation.

    If I can confirm that the charged service was actually canceled, I can wait for the billing team's response, but I believed they would resolve the issue faster.

  • Leandro Anjos
    2 months ago

    Hi, Reece.

    Can you confirm that Kidd Ip's response is correct? In other words, did the command actually disable the $1250 End User Messaging service, or could SAE1-Deliverability-Subscription be another service? Cloud Explorer continues to provision the subscription amount for the month of October, so I suspect the service will remain active.

    Note: The support case remains in the Unassigned status after 6 days.

0

Hi Leandro,

I've reached out internally to our team handling your support case.

They do answer cases in an ordered queue, and we appreciate your patience as they work to help with next steps. You can access your support case to check for further updates from our team, here: http://go.aws/support-center.

— Ann D.

AWS
EXPERT
answered 2 months ago
  • Leandro Anjos
    2 months ago

    Thanks very much for the follow-up. I understand and I am patiently waiting for the response from the billing support team.

    My separate, primary concern, however, is simply to know how I can be absolutely sure the service has been canceled. I really can't figure out why confirming a simple cancellation should necessitate premium-level support.

0

I understand your concern, Leandro.

Our Billing team is there to help with just these types of queries, regarding your subscriptions and services. As soon as they're able, they can answer these questions for you. Thank you so much for your patience.

— Ann D.

AWS
EXPERT
answered 2 months ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Relevant content