Account suspended for identity verification, documents submitted and confirmed received on 7 September, case still unassigned, production down

I understand how frustrating this situation must be, especially with your production environment down and a customer pilot waiting. Account suspension for identity verification is a security measure AWS takes seriously to protect both you and the platform.

Since you've already submitted your documents through the secure link and received confirmation, the verification team is reviewing them. These reviews can take time as they involve careful examination of the documentation provided. The team handling your case is working through their queue, and while I cannot provide specific timelines or expedite the process, they will respond through your existing case once the review is complete.

To ensure the fastest possible resolution, I recommend checking your AWS Support Center at https://console.aws.amazon.com/support/ regularly for any updates or requests for additional information. If the verification team needs anything else from you, they will communicate that through your open case. As you mentioned, you're ready to respond immediately to any requests, which is exactly the right approach.

While waiting, you might also want to review your AWS Support plan options, as different support tiers offer different response time commitments for various case types. However, for account verification matters specifically, these are handled by a specialized team following their security review process.

The verification team will work to resolve this as quickly as possible while ensuring all security requirements are met. Continue monitoring your case in the Support Center for their response.