By using AWS re:Post, you agree to the AWS re:Post Terms of Use

Supervisor Coaching to Agent on a call in the Amazon connect

0

There is no coaching option for the Supervisor on monitoring the Agent in the connect instance, We needs to turn the speaker off of the customer when the supervisor speaking to the Agent, and need to turn again the speaker on when he finished talking to the Agent. Is there any way in the Connect streams to do this.

asked a year ago450 views
1 Answer
2
Accepted Answer

Not possible out of the box and I'm not sure if you mean stream (custom CCP) or streaming the audio. I suspect the delay in streaming would be to great. The only thing I can think of is creating a custom CCP, where the supervisor can be typing instructions to the agent when the supervisor barges in on the call.

david

profile picture
answered a year ago
profile picture
EXPERT
reviewed 3 months ago
  • thanks, where I can enable that typing instructions

  • @Aanto this would be a feature that a developer would have to create.

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions