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Account stuck on "Complete your account setup" for 48+ hours after completing all steps

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My AWS Account ID: ******95908 I completed all sign-up steps (email verification, payment method, phone verification, support plan selection) My account has been stuck for more than 48 hours I am being redirected to the "Complete your account setup" page whenever I try to access any AWS service I have already contacted AWS Support but have not received a resolution Please help activate my account

2 Answers
1
Accepted Answer

I'm so sorry to hear about the trouble you're experiencing setting up your account.

I've taken action internally to communicate your concerns.

Our Support team will be reaching out to you through your case, so continue keeping an eye on your case for updates.

— Aimee K.

AWS
EXPERT

answered a month ago

-1

I understand how frustrating it is to have your account stuck in the setup phase for over 48 hours after completing all the required steps. This situation can occur when account activation is still being processed on AWS's end.

Since you've already contacted AWS Support through the Support Center, that's the correct path forward. The support team has access to your account details and can investigate what's causing the delay in activation. Account activation issues typically require backend investigation that only the support team can perform.

While waiting for a response, I'd recommend checking the AWS Support Center at https://console.aws.amazon.com/support/ to see if there have been any updates to your existing case. You can also add additional correspondence there if you need to provide more information or check on the status.

If you haven't received a response within the expected timeframe for your support plan, you may want to review your AWS Support plan options, as different plans offer different response time commitments. Business and Enterprise support plans typically provide faster response times for account-related issues.

Account activation delays beyond the typical timeframe usually require direct intervention from the support team, so continuing to work through your open case is the best way to get this resolved.

answered a month ago

AWS
EXPERT

reviewed a month ago

AWS
SUPPORT ENGINEER

reviewed a month ago

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