EC2 instance - multiple unexpected reboots

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Hi
Instance i-09fe0975866d2a733 in region eu-central-1 unexpectedly rebooted 3 times on 16Dec (approx 12:08, 17:13 and 17:30 UTC). I see occasional restarts due to hardware, but 3 times seems excessive. Can AWS see more details as to the cause of the reboots?
Thanks

adrianh
asked 4 years ago220 views
1 Answer
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Hello,

I looked into the logs of the instance i-09fe0975866d2a733 for December 16th. I noticed that we started observing issues with the underlying host around 12:02 UTC, we tried to perform recovery actions on the host and it did seem to respond. But the failures kept on re-appearing causing you to notice another reboot on 17:13. At 17:30 we marked the host as unhealthy and migrated the instance to a new host. I hope this clarifies the reason behind these 3 reboots.

I understand that this failure is a great inconvenience for you as an AWS user. Please accept my apologies for this. I want to assure you that we make every commercially available effort to make sure Amazon Web Services is secure and resilient to provide you high reliability and massive scale.

Regards,
shubh-AWS

AWS
SUPPORT ENGINEER
answered 4 years ago

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