CloudFront account verification case has been unanswered since September 10

I understand you're experiencing a block on creating CloudFront distributions due to an account verification requirement, and you're concerned about the response time on your existing case. While I cannot directly intervene in or escalate specific support cases, I can provide some guidance.

The account verification process is a security measure that AWS uses for certain services, including CloudFront. Even though your account is active and you're successfully using other services like S3 and MediaConvert, CloudFront may require additional verification steps before you can create distributions.

For your existing case, the best path forward is to add correspondence directly through the AWS Support Center at https://console.aws.amazon.com/support/. You can provide any additional information there and check for updates from the support team handling your verification.

Response times can vary based on your AWS Support plan. If you need faster response times for business-critical issues, you may want to review your current AWS Support plan options to see if a different tier would better meet your needs.

The account verification team will work through your case and may request additional information to complete the verification process. Once verified, you should be able to create CloudFront distributions without this restriction.

Hi,

I've passed along your request for CloudFront access to our teams. I'm so sorry for the concern.

Keep an eye on your case for updates.

- Sage A.