AWS SDK for SAP ABAP: is there a Repair Key available for customers

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Dear colleagues, We are going to install AWS SDK for SAP ABAP in our on-premise SAP systems. Before doing so, our SAP-platform team would like to know if AWS can provide a Repair Key for this SDK. Normally they request it just in case the SDK causes any trouble in our systems and an urgent repair is needed. Is this Repair Key available? Thanks, Luis

asked 6 months ago210 views
4 Answers
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Hi Luis,

Thanks for reaching out. We do not provide repair keys proactively. If you find yourself having an issue with the ABAP SDK, please reach out to AWS support and we will be glad to diagnose the issue, test a solution, and provide a patch if required. In the unlikely event that a customer-specific repair was required, we would provide a repair key at that time.

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answered 6 months ago
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Hi Luis, please send a case to AWS Support at https://console.aws.amazon.com/support/home#/case/create?issueType=technical and make your request there and we will be glad to discuss your scenario in more detail!

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answered 6 months ago
  • Hi Jon, as suggested, I created the Case ID 14349037071, but today I can't see it anymore in the support console. The error message is: "That support case either does not exist, or it does not exist in your account." Here the link I'm using: https://support.console.aws.amazon.com/support/home#/case/?displayId=14349037071&language=en Last week it was accessible. Is there any chance from your side to check the existence of this case?

  • Hi Luis, I see the case on our side still. I believe cases are tied to the AWS account, so can you double check you are logged into the same AWS account that you originally created the case in?

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Hi Jon, our SAP platform team remarks that they need the repair key to avoid potential problems during SAP upgrades. In such cases, they need the possibility to react quickly and fix the issue with the repair key, instead of starting a request with the software provider (which could take more time). Therefore, the repair key is a pre-condition for the installation of the SDK. Is there any chance for us to get it? Thanks for your support, Luis

answered 6 months ago
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Hi Jon, I have created the Case ID 14349037071. Thank you, Luis https://support.console.aws.amazon.com/support/home#/case/?displayId=14349037071&language=en

answered 6 months ago

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