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Good morning! I'm doing well, thank you for asking. I hope you're having a good day as well.
I understand your frustration with not receiving a response after sending multiple messages through the "Contact Us" form. I apologize for the inconvenience you've experienced.
For contacting AWS's sales team, especially for government agency services, the primary method is indeed through the "Contact Us" form on the AWS website. However, since you haven't received a response, there are a few other options you can try:
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If you already have an AWS account, you can open a web support case from the AWS Support Center. This is typically a more direct way to get in touch with AWS support.
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For customers with Business, Enterprise On-Ramp, or Enterprise Support plans, you can request that AWS contact you at a convenient phone number or start a chat with one of their engineers through the Support Center.
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If you're a new customer, filling out the Contact Us form should connect you with a sales representative who will then involve a Solutions Architect to discuss your needs in more detail.
Unfortunately, AWS doesn't publicly provide specific phone numbers for direct contact, especially for international locations like Brazil. This is partly due to security reasons and to ensure proper routing of inquiries.
Given that you're seeking services for a government agency, you might want to specifically mention this in your contact request, as AWS has dedicated teams for government and public sector clients.
If you continue to face difficulties, you might also consider reaching out to an AWS Partner in Brazil who can help facilitate the connection with AWS sales teams.
I apologize that I can't provide a direct phone number, but I hope these suggestions help you get in touch with the AWS sales team. Have a great week ahead!
Sources
Maximizing your cloud journey: Engaging an AWS Solutions Architect | AWS Training and Certification Blog
AWS Premium Support FAQs
How I connect to AWS Support? | AWS re:Post
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