Been Bill, but on the Free Tier

Hi,

If you're seeing charges while using the AWS Free Tier, here's what you can do:

1.Check Usage: The Free Tier has limits (e.g., 750 hours of EC2 usage per month). If you go over these, you’ll get billed. Check your usage in the AWS Billing Dashboard.

2.Review Active Resources: Make sure there are no running services that aren't covered by the Free Tier.

3.Contact AWS Support: If you think you stayed within Free Tier limits, contact AWS Support. They can review your account and clarify any charges. https://aws.amazon.com/contact-us/

Subject: Incorrect Billing While on Free Tier - Request for Correction

Dear AWS Support Team,

I hope this message finds you well.

I recently noticed that I have been billed for services, even though I am currently on the Free Tier. Could you please investigate this issue, remove the incorrect charges, and ensure that my account is correctly updated to reflect my Free Tier status?

I appreciate your prompt assistance in resolving this matter.

Thank you for your attention to this issue.

Best regards,

---

https://aws.amazon.com/contact-us/

*Edit: Removed name — Aimee K.

Hi there,

I'm so sorry to hear about this concern.

While over this platform we're not able to discuss account details, we'd like to point you in the right direction to get help with this.

Our Support team is more than happy to assist. Please reach out through the Support Center.

— Aimee K.

Hi robgaz22,

Please go through the below steps I hope it will solve your issue.

1. Check Your Free Tier Usage

Verify your usage against the Free Tier limits:

• Log in to the AWS Management Console.
• Navigate to the Billing and Cost Management Dashboard.
• Go to Free Tier in the left-hand menu.
• Review your Free Tier usage to see if you’re exceeding the limits.

2. Review Your Billing Details

• Examine your recent bills to understand what services are being charged:
• In the Billing and Cost Management Dashboard, go to Bills.
• Review the detailed breakdown of your charges.

3. Identify Any Services Not Covered by Free Tier

Some AWS services or configurations may not be covered by the Free Tier. Check the AWS Free Tier documentation for details on what’s included and any limitations.

https://aws.amazon.com/free/

4. Adjust or Terminate Unnecessary Resources

• If you identify resources that should not be billed or are exceeding Free Tier limits:
• Terminate or downsize those resources through the AWS Management Console.
• Ensure you do not have unused resources running.

5. Contact AWS Support

For billing disputes or specific issues: Open a Support Case:

• Go to the AWS Support Center.
• Click on Create Case and select Billing.
• Provide details about your issue and request a review of the charges.

6. Update Billing Alerts

To avoid future surprises:

• Set up billing alerts to notify you when your usage approaches the Free Tier limits

Example Template for AWS Support Request

If you need to contact AWS Support, you can use a template like the following:

Subject: Billing Inquiry - Free Tier Usage

Hi AWS Support,

I am currently on the AWS Free Tier, but I have been billed for services that I believed were covered by the Free Tier. Please review my billing and ensure that I am only billed according to the Free Tier limits.

Additionally, please update my system status to reflect my Free Tier status and confirm that no further charges will be applied incorrectly.

Thank you for your assistance.

Regards,
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