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Need Urgent help: Name correction in AWS Training and certification account

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Hi,

I have my AWS AWS Certified Cloud Practitioner exam scheduled on 21 Aug 2020 at 16:00. This is an online proctored exam managed by Pearson VUE.
Candidate ID: ‎AWS01638874‎
Registration ID: 379597711

On my Passport my surname is blank and my full name is written as below,
Surname:
Given Name(s): Mohammad Mohsin Khan

On the AWS Training & Certification account, Since the both fields are mandatory in the form it is added as below,
First name (Given name): Mohammad Mohsin
Last name (Surname): Khan

I have already raised the Customer Support request to update my name but I have not received any response yet.
Is there any method to get it resolved urgently? I have 2 days left from the examination time. Please let me know if my request will be resolved by then or I will need to reschedule my exam?

Thanks

Edited by: mmkCloud2346 on Aug 19, 2020 4:04 AM

asked 4 years ago1.4K views
2 Answers
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mmkCloud2346,

I have escalated this to our Customer Support team and someone will get back to you as soon as possible.

Kim
AWS Certification

AWS
answered 4 years ago
  • @KimWD-AWS I am facing this issue right now and my exam is in the near coming time please help me now Aws candidate id: AWS04120203 please help me

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Thanks a lot for the quick support. My issue is resolved now.

answered 4 years ago

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