Receiving a mail titled "AWS Budgets: My Zero-Spend Budget has exceeded your alert threshold"

Question

Hi, everyone, I do receiving a mail titled "AWS Budgets: My Zero-Spend Budget has exceeded your alert threshold" every month.
I deleted the corresponding root acoount, but it seems something still causes expenses, and I don't know what causes this.
There's an AWS Account detached on the email, I don't remember the ID and password, so I cannot login into it to check what's happening.
And I cannot login to its root account either, because it is closed months ago.
Therefore, the situation is as follows.
1. I receive an email "AWS Budgets: My Zero-Spend Budget has exceeded your alert threshold" every month, and I don't know what causes this.
2. I cannot login to the account using AWS account, I don't remember the ID and password which causes the cost.
3. I already closed the root account.
4. I have to pay for the bill without knowing the reason.
![Enter image description here](/media/postImages/original/IMtVgdjyxyTk-XTHcxDbeItQ)
If you have any experience on this kind of situation, please help me.
Thank you.

Steve_M · Accepted Answer

When you say that the root account is closed, is this part of AWS Organisations?

For a billing issue your best course of action is to log a billing support case https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/billing-get-answers.html#billing-support

Be prepared to provide the email address associated with the billing contact, the billing method (as you say you're having to pay the bill) and the account number (which you redacted in your screenshot), and anything else that may help to prove that you administer (or used to) this account.

Don't post any of this information on re:Post though.

Receiving a mail titled "AWS Budgets: My Zero-Spend Budget has exceeded your alert threshold"

Relevant content