Charged for Support (Business) while on free tier and basic support plan

Question

In September, I started AWS on the free tier that's supposed to be 6 months with over $100 in credits.  When October 1 came around, and with minimal usage and less than $15 used, I was automatically switched to the "cost tier".  I opened a support case 8 days ago and that case is still "unassigned".  I saw I still had over $100 in credits so I didn't think more of it but was still looking for a response.

Then yesterday, I checked my cost/usage and it showed a $346 total charge and it indicates it's for "Support (Business)".  I can still see on the support page I'm not on the Business support plan, it's still listed as Basic.  I see the cost breakdown shows 4 lines of "Recurring monthly charge (2025-10-03 to 2025-10-31)" at $90.42, $90.43, $90.44, $90.45 all under AWS Support (Business).   The other issue is these charges have used up all my credits and then some.

I created another case for the above which is still unassigned but the track record for case responses hasn't been good.  Is this just a system mistake and it'll be reversed at some point?   I've legitimately only used about $20 in actual usage (Bedrock models) in the month+ since signing up for AWS.

Poonam · Answer

This same this happend with me in October month it gave me 40USD bill and in this month forcast it shows 400USD and when i see the support plan i am at basic support plan i have open the case 
Case ID 176206622700973
can anyone form support please look into it i never chnaged the plan all the my previous month has 0 bill but i dont know how it got to this business support

re:Post Agent · Answer

I understand your concern about unexpected charges for AWS Business Support while you believe you're on the Basic support plan and within the Free Tier period.

Based on the information you've provided, it appears there may be a discrepancy between the support plan you intended to use (Basic) and what you're being charged for (Business). This could be due to several possible reasons:

1. There might have been an accidental enrollment in AWS Business Support during account setup or afterward.

2. While AWS does offer promotional periods for Business Support, it's not entirely free. During promotional periods, you are initially charged for the support, and then AWS provides a refund or credit equal to the monthly Business Support charges.

3. The recurring monthly charges you're seeing ($90.42, $90.43, $90.44, $90.45) are consistent with Business Support pricing, which is typically calculated as a percentage of your AWS usage with a minimum fee.

Regarding your support cases being "unassigned," this is unusual for billing-related inquiries, which typically receive priority attention.

Here's what I recommend:

1. Double-check your Support Plan settings in the AWS Management Console to confirm you're set to Basic.

2. Contact AWS Support directly through the AWS Support Center. For billing issues, you can access support even on the Basic plan at no additional cost.

3. If your cases remain unassigned, try reaching out through alternative channels like AWS's general contact page.

The charges you're seeing are not typical for a Free Tier account with Basic support, so this likely needs direct intervention from AWS Support to resolve. They should be able to review your account, explain the charges in detail, and help determine if you're eligible for any refunds or credits if there was indeed a system error or misunderstanding.  
**Sources**  
[Charged during free trial period for AWS Business Support | AWS re:Post](https://repost.aws/questions/QUmPFPxTkfRY6vsCclWOqJaQ/charged-during-free-trial-period-for-aws-business-support)  
[Been Bill, but on the Free Tier | AWS re:Post](https://repost.aws/questions/QUQEtXBzglRvO6j2WwZBqdlw/been-bill-but-on-the-free-tier)  
[Unexpected AWS Charges on My Free Tier Account | AWS re:Post](https://repost.aws/questions/QUrsagY_qlTRaw3232OLB0Aw/unexpected-aws-charges-on-my-free-tier-account)  
[Bill unexpected in free tier | AWS re:Post](https://repost.aws/questions/QUN7t5qIr4SbicTnKvjbJH_g/bill-unexpected-in-free-tier)

AWS Support - Ann · Answer

Hello,

I'm really sorry to see the delayed response from our Support Team, it's not our intended experience for you. I've located your support cases internally, and passed along these concerns you've shared.

Please continue to monitor your case correspondences. They will provide next steps once they review your account details to assist. We appreciate your patience in this process.

You can access your cases, here: http://go.aws/support-center.

— Ann D.

Charged for Support (Business) while on free tier and basic support plan

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