New member account cannot reset password

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I created a new member account using the function in AWS Organizations. The account was created and I can assign it to OUs and SCPs. However, I cannot reset the root user password because the reset password operation from AWS isn't sending an email. I've verified the account email used when created can receive emails. Any thoughts why AWS emails are being sent?

asked a year ago332 views
1 Answer
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The following procedure can be used to reset the root user's password.
As for the email, it should be delivered to the email you set up when you created your AWS account.
If you have not received an email for more than half a day, we recommend that you contact AWS Support using "Account and billing".
https://docs.aws.amazon.com/organizations/latest/userguide/orgs_manage_accounts_access.html#orgs_manage_accounts_access-as-root

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answered a year ago

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