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This was caused by the phone number not having the international code in front of it. Not a very helpful error message and the AWS contact settings don't state that you should do that. Grrr. AWS support were very good though.
answered a year ago
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I have exact same issue but getting nowhere with support. How was it resolved? I can not find a way to get out of this mess.
answered 5 months ago
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how did AWS help with the resolution. I am getting no where with the exact same problem - no country code.