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Have you configured the Route 53 alias record with the same name as the Alternate domain name configured in the CloudFront distribution ? You can follow the below documentation for detailed steps [1].
[1] https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/routing-to-cloudfront-distribution.html
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Could you share the error that the IoT devices throw when trying to establish the ws using your domain? that should shed some light in the issue.